Frequently asked questions

Frequently asked questions

Here you’ll find the answers to the most frequently asked questions about MyBudget and our services. If you can’t find what you’re looking for, please contact us.

What is MyBudget?

MyBudget is one of Australia’s most trusted financial services companies. We’ve been helping people get out of debt, save and manage their money since 1999. Our state-of-the-art budgeting system and tailored money services take the time and worry out of managing your finances.

What makes MyBudget different?

MyBudget is a powerful and worry-free way to manage your money. MyBudget’s budgeting and payment platform maps out the future of your money.

Your budget stays on track because your bills, savings and financial goals are automated and managed within one powerful platform. You have all the benefits of visibility, structure, automation and control in the convenience of an app, plus the support of our money experts.

What services and solutions does MyBudget offer?

We do the heavy lifting that relieves money worries. Using income deposited into your MyBudget account, we pay your bills, set aside savings, and automate your financial goals.

For those needing help with debt relief, we can look to see if we can speak with your creditors, negotiate payments and develop a tailored debt strategy. This may include debt consolidation, mortgage refinancing, a Part IX Debt Agreement, bankruptcy or affordably paying your way out of debt.

How much does MyBudget cost?

Your first consultation with MyBudget is free. If you decide to join, your fees will depend on the complexity of your financial situation and the level of support you need. Our mission is to improve financial wellbeing, so our fees are designed to be an affordable investment towards helping you achieve your financial goals.

Do I qualify for MyBudget services?

Our clients come from all walks of life. From young to old, casual workers to CEOs, from people on government benefits to those with six-figure salaries. The requirements are that you have a regular and reliable income that is paid into a bank account, and that you meet minimum income and serviceability thresholds.

Over the phone, we will ask you some questions about your financial situation to assess your eligibility.

How is the appointment conducted?
The majority of our appointments are conducted virtually or over the phone, which means they can be done in the comfort of your own home or office at a time that is best for you. We do offer face to face office appointments for our Victorian (Essendon) and South Australian (Adelaide CBD) clients if preferred.
What can I expect at a FREE budget appointment?

Your MyBudget journey begins with an initial conversation with one of our money experts. They will chat to you about your financial position and gain an understanding of the financial goals you want to achieve.

Once we have this snapshot, we will connect you with your very own Personal Budgeting Specialist. We can arrange a time convenient to you (and your partner where relevant). At that session we create a complete picture of your 12-month budget plan that is yours to keep!

You will have a detailed understanding of how, together with the support of MyBudget, you can live a life free from money worries and achieve your financial goals.

Can I adjust my budget and access my money?

Absolutely. You have complete control and visibility.

When you make a change to your budget, you’ll see your future forecast and payments update in real-time. New or unexpected expenses are easily added to your budget via our desktop or mobile apps or over the phone. Ideally, unexpected expenses will be covered by surplus savings. (We’ll help you develop a savings safety net.) If savings are not available, one of our money experts will help to adjust your budget so that the new expense fits.

It’s your money—you’re always in control—and we’re always here to help. Moving money between your MyBudget and personal accounts is done via bank transfer.

Does MyBudget provide financial advice?

MyBudget is a budgeting, debt solutions, and money management service. We provide a range of structure and support services associated with personal finance. We are not financial advisors and do not offer financial advice. For financial advice or financial product recommendations, we recommend you seek the services of a licensed financial advisor.

What if I get an unexpected bill?

If an emergency or unexpected expense should arise, all you need to do is contact MyBudget. We’ll work with you to find a solution. Ideally, unexpected expenses can be covered with savings set up for this purpose, and we’ll assist you to develop that buffer. Alternatively, we can look to see if we can rework and adjust your budget to accommodate payment of the bill. We’re here to help.

If MyBudget’s offices needed to close due to unforeseen circumstances, would MyBudget still be able to service clients' needs?

In the event of a physical office needing to close, we have a business continuity plan to ensure that our services would not be interrupted. Our team and systems are equipped for secure remote service delivery.

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