Client Stories

Read real life stories and reviews from our clients.

$28,000 in debt paid off in 13 months: Kim & Bob’s success story

Read their story

From budget spreadsheets to savings success: Erin and Adam’s MyBudget story

Read their story

How to get out of debt and save | Megan & Creagh’s client journey

Read their story

In The Media

MyBudget has been featured in leading Australian media and trusted publications.

MyBudget Reviews FAQs

Can’t find what you’re looking for?
See more FAQs…

  • Reviews of MyBudget commonly describe greater control over bills, reduced money stress, debt progress and savings growth, although experiences and outcomes vary. Complaints or concerns may relate to whether a paid managed service suits someone’s needs, circumstances or budget. We encourage visitors to use the free appointment to discuss whether MyBudget is the right fit for their financial situation. We do not sign people up if the service is not affordable, and we can refer them to free financial counsellors where appropriate. MyBudget has a formal complaints process, and eligible unresolved complaints may be referred to the Australian Financial Complaints Authority.

     

  • Reviews shown on the MyBudget Client Stories page include feedback from independent platforms such as Trustpilot, ProductReview and Google, as well as real stories shared directly by MyBudget clients. Independent platforms manage their own review collection, verification and moderation processes, which may differ from one platform to another. The stories and reviews presented reflect the experiences of individual clients and may not represent every client’s experience. Readers can visit the relevant platforms to view additional feedback.

  • Whether MyBudget is worth the cost depends on your circumstances, the support you need and how much financial administration you want help managing. Free tools may suit people who prefer to manage their own budget. MyBudget may suit those wanting a personalised 12-month plan, managed bill payments and ongoing Money Coach support. Your free appointment shows the proposed plan and fees before you decide, but savings are not guaranteed to exceed the service cost.

  • Your first MyBudget appointment and personalised 12-month budget are free, while ongoing support has tailored establishment and weekly administration fees. The proposed fees are shown before you decide to join, and the establishment fee is spread across the initial 12-month budget rather than charged as one lump sum. There are no long-term lock-in contracts or exit fees, but closing your budget requires 28 days’ written notice. Administration fees continue during that period, and any unpaid establishment fee remains payable.

  • MyBudget’s ongoing fees cover setting up and managing your personalised budget, scheduled bills and repayments, living-money transfers, savings allocations, budgeting app access and Money Coach support, with the added benefit of visibility over your finances for the 12 months ahead. The team can update your budget when income, expenses or priorities change and, with your authority, contact creditors to seek manageable arrangements. Your first appointment and 12-month budget are free. Payments and savings depend on available funds, while creditor arrangements require the creditor’s approval.

  • No, MyBudget cannot guarantee that you will achieve the same results as another client because every household has different income, expenses, debts and goals. Client stories describe individual experiences rather than average or promised outcomes. Your results also depend on available funds, the information you provide and, where relevant, creditor decisions. A free appointment can help you assess your own 12-month budget, proposed fees and whether the service suits your circumstances.