Let's change the

world together.

Positions Available


Superstars please apply here. No cape necessary.

Interested in joining us? Check out our opportunities below. Our people are friendly, passionate and dedicated to making a difference in the lives of others, and we are always on the lookout for fresh, new and exciting personalities to join our team of superstars.

About the role:

This customer centric role requires a hard-working, self-motivated individual whose focus is on building relationships with creditors to deliver the best debt management solutions that assist our clients to improve their financial situation.

You will speak with a range of creditors on behalf of our clients to discuss affordable repayment options that are financially responsible and provide updates on debt payments. You will also prepare and send repayment proposals, and discuss arrangement outcomes with internal staff and our clients.

Key responsibilities:

Client Experience:

  • Communicates all arrangements effectively and efficiently to ensure all persons understand debt arrangement solutions and maintain the objective.
  • Conduct quality conversations with Clients in order to understand client requests, communicate financial position and make accurate alterations to achieve the best outcomes for Clients in line with their financial goals.

Debt Management:

Accountable for achieving the best debt arrangement solutions for clients by:

  • Negotiating in terms of client's affordability, overall financial situation and mitigating any foreseen financial risks
  • Follow up on broken arrangements and determine appropriate action where payments continue to dishonour
  • Delivering the most appropriate long term debt solutions that sees the client budget maintained, and follow-up enquiries kept to a minimum

Creditor Relationship Management:

  • Builds rapport that enables the debt management process to be executed efficiently and the client to receive optimal consideration and attention from the creditor
  • Promote the MyBudget service with creditors as a means to achieve the most effective debt management outcomes for their clients

The successful applicant will have:

  • Knowledge of debt management and credit practices (desirable)
  • Proven people, communication and negotiation skills
  • High level of Contact Centre call control for both inbound and outbound call management
  • 2 years' experience within a customer service or Contact Centre Environment
  • Debt management experience
  • Administrative experience and/or a business relation qualification
  • Certificate IV in Financial Services (Desirable)
  • Knowledge/Experience of Insolvency solutions (Desirable

What do I do now?

If you want to change the lives of people and make a difference, please submit your Resume and Covering Letter.

**Previous Applicants Need Not Apply**

Are you wanting to change the world? Are you looking to take on the challenge of helping our clients in a digital world? Come join our team at MyBudget. We are a FinTech company with a purpose. If you want to help people "live a life free from money worries", where your part is implementing new technologies and innovations that provide "Wow!" client experiences, then you need to talk to us!

About the role

The DevOps/Infrastructure Technical Lead will participate in the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the organisation's IT assets. This includes a focus on developing and codifying new infrastructure systems and processes to achieve security, automation and augmentation with cloud based environments.

The cool stuff you will be doing

  • Augment and codify new systems and processes in conjunction with cloud based technology suites
  • Implementation of IT department operations including Cloud Services, IT infrastructure, Communication (LAN, WAN, email, telephony, etc.), database, backup recovery, regulatory compliance
  • Support the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management
  • Maintain overall security of the network, systems, and data
  • Ensure high availability of critical business systems through automation
  • Contribute to the development of the IT department strategic planning and focus

About you

You will:

  • Have fantastic communications skills and the ability to deal with multiple stakeholders from varied levels of technical experience
  • Be great at balancing the needs of the user, business and development platform
  • Have excellent problem solving and analytical skills
  • Have a leadership mindset!

Experience in Banking, fintech or insurance is a plus, but not mandatory

The IT team is led by a FinTech veteran with worldwide experience. He is on a mission, and he hopes you will join him!

This is a fast paced role within a contact centre environment. You will be the first point of contact with the Company's valued clients, which will see you answering a high volume of inbound calls and responding to client messages, whilst being a problem solver and methodical in your approach.

The successful candidates for this role will have:

  • Strong customer service experience
  • Experience managing conflict in challenging situations
  • High attention to detail
  • Strong communication skills
  • Exceptional time-management
  • Confidence
  • Resilience

In return for your commitment and enthusiasm, we will provide you with a comprehensive induction program, ongoing training and development and opportunities for career progression, together with a great place to work.

It is essential that candidates are friendly, positive and embrace our 'making a difference' culture.

*Please note: Successful candidates must be available for 4 weeks fulltime training (08:30 – 17:00)

Hours:

Casual positions are minimum 20 hours per week and up to 38 hours per week during peak periods. This may be suitable for University students or candidates looking for work/life balance.

*Applicants who are able to work flexible hours during peak periods will be highly regarded. Peak periods include the summer holiday period, end of financial year and other periods based on business requirements.

Who is MyBudget?

MyBudget is Australia's largest trusted personal budgeting specialist. We've been proudly fulfilling our mission to reduce financial stress in the community, since the company started in 1999, and have helped more than 65,000 Australians to reduce debt, save money and achieve their financial goals.

What do I do now?

If you want to change the lives of people and make a difference, please submit your Resume and Covering Letter by no later than Tuesday 30th May 2017.